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Quality Assurance
Monitoring
The  Percento
Technologies Total Recall call recording
solution is used by many prominent businesses
across the country as an integral part of
their call center quality assurance programs.
Total Recall call recording server can be
configured to record call center agents
calls and provide supervisors with a grading
tool to evaluate agent performance.
Paperless Order Verification
As a CTI integrated
solution, the call recording server can
be programmed to record certain types of
calls based upon the call data. Alternatively,
the systems external data interface allows
businesses to attach vital customer account
information to the recordings. Instead of
delaying transactions waiting for caller
written verifications the Co-nexus Total
Recall server will record the callers order
verification and then provide simple search
engines to quickly locate the recorded call.
Dispute Resolution
Recording agent
/ customer interaction helps businesses
resolve disputes that may arise during this
exchange of information. It is critical
to Customer Service managers to pinpoint
the breakdown in communication. Did the
agent deliver the wrong information or did
the customer mistakenly process incorrect
information from the agent? These Service
managers listen to the call recording to
determine what actually happened.
Liability and
Transaction Recording
Total Recall
call recording solution helps insulate your
business from liability by creating a permanent
archive of call recordings. In the event
litigation issues regarding a financial
transaction executed over the phone the
recording of the conversation can be used
to bolster your case.
PC Screen Recording
In addition to
capturing the voices of the call, the call
recording servers can also capture all of
your employees’ PC activity during
the course of the recorded call. By capturing
the agent / customer phone call as well
as the agent PC activity you can verify
that agents are using your software appropriately.
Call Percento:
1.800.614.7886 or email us: CLICK
HERE!
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