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Companies
are searching for technology solutions
that will help them succeed in today's demanding
business environments. Innovative solutions
that will help them control and reduce operating
costs. Increase productivity. Boost profits.
And deliver products
and services more efficiently. More cost-effectively.
In short, to strike the most productive
balance between human and technology resources.
Computer Telephone Integration - driven
by the call control software capabilities
of the 1st party control and third party
control of Computer Telephony applications
with the client/server network capabilities
of the LAN and WAN - represents the technology
solutions for meeting and exceeding these
business challenges.
NEC pioneered the CTI technology introducing
Open Application Interface (OAI) with NEAX
2400 IMS and SDS PABX's . Many applications
have been developed with OAI.
NEAX 7400 ICS PABX integrates
diverse hardware and software elements for
advanced CTI functionality. These include
NEC's CTI technology enablers: the PC Telephony
Adapter for TAPI (Dterm TAPI adapter) and
TAPI Module. Both deliver the TAPI desktop
applications, while the OAI delivers centric
and LAN applications and network based applications.
Such an environment enables today's information
worker to dramatically enhance the operation
of their most commonly used business tools:
the telephone and the personal computer.
NEC's complete communications
integration strategy, Hypercore Partner
Program (HPP), provides the foundation for
advanced product development and partnership.
Through this program, NEC continues to establish
key strategic alliances with other product
developers and manufacturers to keep CTI
at the forefront of application and technology-driven
computer/telephone integration.
NEC supports a broad
range of Microsoft TAPI features with two
hardware/software products in conjunction
with the digital DTerm telephones. DTerm
TAPI Adapter interfaces to the DTerm telephone
set and connects to the PC serial port via
an RS-232 cable. A set of TAPI functions,
including use of the headset and recorder,
are supported by the TAPI module. Either
TAPI products interface device may be used
with the NEAX2400 IMS and NEAX7400 ICS series
PABX products.
The PC Telephony Adapter
has specific advantages in cost, ease of
installation, and ease of use. For example,
PC installation consists of connecting to
the serial port and loading the device driver.
The PC does not have to be "opened
up".
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